About our products
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We calculate with the grams per hour method when we tested our candles and with those calculations you get about 60 hours on a 200g candle. However, the more times you burn your candle for more than 4 hours, the faster it will run out.
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We mainly use Swedish rapeseed wax, which is produced a short distance from our studio. It is an environmentally friendly wax and comes from a non-GMO crop. In addition to rapeseed, we mix the wax with sustainably grown coconut.
Our candles are completely free of palm, soy and beeswax. If you want to know more about our wax, you can read this article .
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We only use oils that are CMR free. This means that they contain no substances that are carcinogenic, mutagenic or toxic to reproduction.
When it comes to the type of oil we use for fragrance, most fragrances are a combination of essential oils, extracts and fragrance oils.Learn more about the difference between these oils in this article .
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We manufacture all our products by hand in Sweden and nothing else. Unlike some of Sweden's scented candle brands, all our production takes place in Sweden and we can therefore proudly call ourselves a Swedish craft.
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We have a secret, we have freed our scent sticks from alcohol. This means that the fragrance spreads more gently, longer and as it was supposed to smell.
You can enjoy our scent sticks for up to 4 months (but we've heard from customers who have had longer). Make sure not to put the incense sticks in the most ventilated room only.
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We work to ensure that there are smart and environmentally friendly refill options for all of our products. Currently, you can top up:
- Scented candles
- Fragrance sticks
Orders & Deliveries
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It can vary from 1-5 days depending on your order. Normally, if the order is placed before 11 am, it will be sent the same day.
In some cases when the order contains a product that is made to order, it may take up to 5 working days before you receive your delivery.
We believe that a slow system is better for both us and the environment and hope you think the same.
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For all our e-mail subscribers, there is FREE SHIPPING within the whole of Sweden. You can become an email subscriber to the newsletter here .
For all other orders to private individuals, SEK 39 shipping applies up to SEK 399 and after that it is free shipping within Sweden.
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Sure. Shipping is then calculated at checkout and shipping is free when you shop for more than SEK 899 in Europe and over SEK 1099 in the rest of the world.
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You can pay with basically almost all card providers. We also have the option for you to check out with Klarna, where you have more options for paying.
If you want, you can also pay with PayPal and from now on you can also check out with SWISH.
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No, you can check out as a guest. But there are many advantages to having an account with us.
With an account with us you can:
- See your previous orders
- Edit, suspend or cancel any subscriptions
- Check out at checkout faster
- Get faster service on returns
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If you are not satisfied, according to the law you have 14 days to open the purchase. In that case, the products must be in their original, unbroken packaging.
However, we recommend that you first consider whether someone close to you would like to take over your order instead. Maybe give it as a gift?
If you want to start a return , do so here .
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We would be very happy if you would rather do that than us sending it. Select the pick-up option at checkout when checking out.
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If you have chosen to collect your order in the studio, it is important that you first receive the email "Your order is now available for collection". Until then, we cannot guarantee that your goods will be available.
Subscription
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Currently, you can choose between 3 different boxes. But we are working on a solution where you can choose what you subscribe to.
Discover which boxes are available to choose from here .
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We offer all subscriptions to the same terms. You must pay for and receive at least two boxes before you can make any kind of adjustment to your subscription.
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The first time you pay directly when you place your order. Your order is then processed at the beginning of each new month. The money is usually withdrawn between the 1st and 7th of each month.
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After you have paid and received two of your boxes, you can log into your account and easily adjust your subscription.
You can choose from the following options:
- End subscription
- Push up a box
- Skip a box
Other questions
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In fact, all new customers can use the code WELCOME15 when checking out. It gives you a 15% discount on your first order. The code can only be used once per customer and we will keep an eye on it should it be misused.
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If you need to find your order number, you should first search your inbox or trash. If you still can't find it, you can contact us at customercare@remoair.com or write to us in the chat.
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Under the Find stores tab, you can easily search for stores near you. Please note that the stores themselves choose the range and it may therefore be wise to contact them in advance to see if the product you are looking for is there.
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When you become a subscriber with us for the first time, you get a 20% discount on an entire purchase.
Unlike many newsletters, we send letters sparingly. There are clearly more during the high season, but on average over a year we send a maximum of 3 per month.
As an email subscriber, you get
- News first and often access to pre-orders before everyone else
- Personalized offers
- A campaign to use every month
- Free shipping throughout Sweden
- Even more inspiration and information
You can of course unsubscribe and then sign up again as many times as you like. To become a subscriber, fill in the form here .